Size does matter, price does too…

After several weeks of wittering, I finally decided to buy a new pair of running shoes for the upcoming long runs. I will share with you the quite unusual story that happened to me on this occasion.

Everything started when I finally found the right shoes (Adidas Supernova M) in the most well-known running shop in Warsaw and I started thinking about buying them – it took me almost a month to finally decide to buy them at a 33% discount (399zł).

I made the order on Saturday and I chose the fast payment method. As I got transferred to my bank’s site I found out that they had a maintenance and that I won’t be able to make a pay. After two hours my order got automatically cancelled…

…as I am naturally patient and calm – I waited for my bank to finally start working and I made a second order and payment. Unfortunately, even though my bank was suppose to run, it made the payment the next day and my second order got automatically cancelled too…

…this time, as my money were taken from my account, I decided to contact the shop – of course that Sunday was not a working day, so I had to wait till Monday.  My running shop, being a good one, responded quite swiftly and confirmed that the money were received and that my order would be realized, so I gladly began waiting for the messenger…

…the shoes arrived on Wednesday morning – I was at the time sick at home so I collected the parcel myself – and as I expected, everything was OK – shoes were in the box, the make and model were correct, the size was mine (31cm) – a fast fitting confirmed that they fit perfectly and I started to think about trying them out as soon as I would get rid of my sinus infection and be able to get out running. Then a thought came to my mind to check out my store if I bought the last pair in my size…

…I think that you can imagine the words I said to my PC monitor as after entering the shop’s site I found out that the price of my shoes was cut by another 100zł and they were at 299zł and that there was still another pair in my size… f…!!!

…but after all, being a conscious consumer, I thought that the case was simple – I would return my shoes, order them again and have a hundred in my pocket… …yea right…

…one of the stationary branches of my shop was just a mile away from my apartment so I decided to go there personally counting on some kind of elasticity towards the customer, but unfortunately it turned out that it was impossible to make a receipt correction, and despite the situation I had to physically return my shoes and order them again, and I could not buy the returned shoes at the shop because they were not registered at the shop (the shoes were to be returned to the central warehouse). Generally I would start to persuade and ask to speak to the manager or someone who would understand that there was no need to make the company pay for the shipment again (as it was free for the customer), but as I was sick and tired I just waived my hand, made the return, and using my mobile phone at the shop –  made another order…

…as the shop and a shipping company acted very efficiently, I received the second pair of shoes on Friday. Again, the make and model were correct and the sizing on the box was 31cm – only the shoes seemed strangely small… I thought that it was only an impression and I tried them on instantly. To my surprise it turned out that the shoes were at least two sizes too small! I looked at the box and a tag on the shoes and got surprised again – the size was correct (31cm). From my experience I know that a man is usually the weakest link, so I checked if I hadn’t forgotten to take out the paper filling from the shoes before trying them on, but unfortunately I hadn’t. Then I matched the shoes with my old running shoes, including another model of Adidas, and found out that the shoes were at least 1,5 cm shorter…

…at that point I repeated few times the words I previously said to my PC monitor after seeing the lower price at the shop, I put on my jacket and went to the shop again…

…when I finally managed to park my car – yes, there are no available parking spots in my district even at 13. on Fridays – I started to explain the situation. At the beginning the lady at the shop (unfortunately she was not the same person to whom I had spoken on Wednesday) said that if the shoes were too small I needed to file the return form and order a different size… I managed to keep calm and I explained once again that the size on the box and on the shoe tag were correct, but the shoes were smaller than they should have been and that on Wednesday I had returned the same shoes which were the right size, and that I didn’t want to file the return form, but just wanted to exchange one pair for another 🙄 …If I had heard something like this from a customer I would have too probably grew stupid, so the reaction of the nice lady in the shop who looked at me as she would see a fool 😯 and asked me, “so why would you give them back?” didn’t discourage me. Again I managed to keep calm and explained that it was about the difference in price they made just after my first order…

…luckily the shop was not that fast in returning shoes to the central warehouse as it was in sending them to the customers and my previous shoe box was still in the shop. We took both pairs out and the lady admitted that she had never seen that shoes of the same make, model and size were so different in real size… it is after all Adidas, it is not made in China but it’s Indonesia 🙂 …

…this is where my story of buying running shoes at the discount ends happily – I even got my money back for my initial order, but it all made me think what a difficult life have the online/online-stationary shops with provisions allowing the customers to return the purchases within 14 days without a reason and without any fees. I don’t know if people often return their purchases, bought one day before the price cut, because I did it for the first time in my life and I got effectively discouraged to this institution for the future.

If you ever had a similar situation please write a comment about it 😉

See you on running paths

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